Terms of Service

1. Agreement to Terms

These terms form a contract between you and GraftLog Ltd, a company registered in England and Wales (company number and registered office to be added). By accessing or using GraftLog, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

2. Description of Service

GraftLog is a business management platform for UK tradespeople and sole traders. The service includes quoting, invoicing, expense tracking, job scheduling, financial reporting, and Making Tax Digital (MTD) compliance tools.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old to use the service.
• One account per individual or business entity.

4. Free Trial

New users receive a 14-day free trial with full access to all features. No credit card is required for the trial. At the end of the trial period, you will need to subscribe to continue using the service.

5. Subscription and Billing

• Subscriptions are available on monthly (£9.99/month) or annual (£99/year) plans.
• Payments are processed securely via Stripe.
• Subscriptions renew automatically unless cancelled before the renewal date. You will receive an email reminder before each annual renewal.
• You may cancel at any time from your account. Access continues until the end of your current billing period.
• No refunds are provided for partial billing periods once a subscription has started, save for your statutory rights described below.

5a. Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer in the UK, you have a 14-day right to cancel from the day your subscription starts, without giving any reason. To exercise this right, contact us via the contact page within 14 days.

By starting to use the paid service during the 14-day period (for example, generating quotes, invoices or AI-assisted content), you expressly agree that the service is being supplied immediately and acknowledge that your right to cancel is lost once the service has been fully performed. Where you have used the service in part, we may deduct a proportionate amount for the service supplied before cancellation.

6. Your Data

You retain full ownership of all business data you enter into GraftLog, including quotes, invoices, client information, and financial records. You can export your data at any time using our CSV export features.

7. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorised access to the service or its systems
• Interfere with or disrupt the service
• Share your account credentials with third parties
• Use the service to send spam or unsolicited communications

8. Disclaimer & AI-Generated Content

GraftLog provides tools for business management and tax record-keeping. We are not accountants, tax advisors or solicitors. AI-generated quote items, AI-extracted receipt data and any calculations produced by the platform are provided without warranty of accuracy. You are responsible for reviewing all generated content and for verifying your own financial records, VAT calculations and tax submissions. We strongly recommend consulting a qualified accountant for tax advice and using GraftLog as a record-keeping tool, not a substitute for professional advice.

9. Limitation of Liability

To the maximum extent permitted by law, GraftLog shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.

10. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by circumstances beyond our control.

11. Changes to Terms

We may update these terms from time to time. We will provide notice of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these terms, please visit our contact page.